Terms of Service
Effective date: May 1, 2026 · Last updated: May 1, 2026
These Terms of Service (“Terms”) govern your access to and use of Fohn (“we,” “our,” or “us”), operated at fohn.io and the Fohn application (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. The Service
Fohn is a social media content planning and scheduling platform. It uses AI to analyze your uploaded media assets, generate platform-appropriate post copy and hashtags, and create structured marketing plans that can be published automatically to connected social media accounts (Instagram, LinkedIn, TikTok, and others as added).
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.
2. Accounts
2.1 Eligibility
You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this requirement.
2.2 Account creation
You may create an account using Google OAuth or a magic link sent to your email address. You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately at security@fohn.io if you suspect unauthorized access.
2.3 Accurate information
You agree to provide accurate and complete information when creating your account and to keep that information current.
2.4 One account per person
Each account is for one individual user. You may not share your account credentials with others or create accounts on behalf of others without their authorization.
3. Subscriptions and payment
3.1 Plans
Fohn offers a free Starter plan and paid Creator and Pro plans. The features and limits of each plan are described on our pricing page at fohn.io/pricingand in the Pricing & Packaging documentation. We may change plan features, limits, and pricing with reasonable notice.
3.2 Billing
Paid plans are billed in advance on a monthly or annual basis via Stripe, our payment processor. By providing payment information, you authorize us to charge the applicable fees to your payment method on each billing date. All charges are in US dollars unless otherwise stated.
3.3 Annual subscriptions
Annual subscriptions are prepaid in full at the time of purchase. You may cancel at any time; cancellation takes effect at the end of the paid period and no prorated refund is issued after the 14-day refund window described in Section 3.5.
3.4 Automatic renewal
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. We will send a reminder email before annual renewals.
3.5 Refunds
You may request a full refund within 14 days of an initial purchase or annual renewal. After that window, no refunds are issued except where required by applicable law. To request a refund, contact billing@fohn.io.
3.6 Overdue payments
If payment fails, we will notify you and allow a 7-day grace period before restricting your account to the Starter tier. Resolving the payment failure restores your paid plan immediately.
3.7 Taxes
You are responsible for all taxes applicable to your subscription in your jurisdiction. If we are required to collect taxes, they will be added to your charges.
3.8 Upgrades and downgrades
Upgrades take effect immediately and are prorated for the remainder of the current billing period. Downgrades take effect at the next billing anniversary; you retain your current plan's access until then.
4. Your content
4.1 Ownership
You retain ownership of all content you upload to Fohn, including images, video files, business descriptions, and any other material (“Your Content”). These Terms do not transfer ownership of Your Content to us.
4.2 License to us
By uploading or submitting content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to store, process, transmit, and display Your Content solely to provide the Service to you. This includes transmitting Your Content to third-party AI providers and social media platforms as necessary to perform the functions you request. We do not acquire any other rights in Your Content.
4.3 Content you publish
When you use Fohn to publish content to a social media platform, you are responsible for that published content. By approving a post for publication — whether manually or through a scheduled plan you have reviewed — you represent that you have the right to publish it and that it complies with the relevant platform's terms of service and community guidelines.
4.4 Content you are responsible for
You represent and warrant that Your Content:
- Does not infringe any third party's intellectual property rights, privacy rights, or publicity rights;
- Does not violate any applicable law or regulation;
- Is not false, misleading, defamatory, obscene, or hateful; and
- Does not contain malware, viruses, or other harmful code.
4.5 AI-generated content
The Service generates content on your behalf using AI — including post captions, hashtags, and marketing plan structures. You are responsible for reviewing AI-generated content before publication. We do not warrant the accuracy, originality, or fitness of AI-generated output for any purpose. Published AI-generated content is your responsibility, not ours.
4.6 Our right to remove content
We may remove or disable access to any content that we determine, in our sole discretion, violates these Terms or applicable law, without prior notice.
5. Connected social media accounts
5.1 Your authorization
By connecting a social media account to Fohn, you authorize us to act on your behalf with respect to that account — including publishing posts, fetching analytics, and (where applicable) reading your post history for Brand Voice analysis. This authorization is limited to the functions of the Service.
5.2 Your compliance obligations
You are responsible for complying with the terms of service of any social media platform you connect to Fohn. We are not responsible for any action taken by a social media platform against your account, including account restriction or suspension, even if that action results from Fohn's activity on your behalf.
5.3 Platform API changes
Social media platforms may change, restrict, or revoke API access at any time, which may affect the features or functionality of Fohn for those platforms. We are not responsible for disruptions caused by platform API changes.
5.4 Disconnecting accounts
You may disconnect a social media account at any time from Settings. Disconnection removes our authorization and deletes your stored access token. It does not delete posts already published to the platform.
6. Acceptable use
You agree not to use the Service to:
- Violate any applicable law or regulation, including laws governing privacy, data protection, intellectual property, spam, and consumer protection;
- Infringe any third party's intellectual property, privacy, or publicity rights;
- Upload content that is defamatory, obscene, harassing, hateful, or promotes violence;
- Distribute spam, automated bulk messaging, or unsolicited communications through connected social accounts;
- Attempt to circumvent plan limits, usage quotas, or access controls;
- Attempt to access another user's account or data;
- Reverse engineer, decompile, or otherwise attempt to extract the source code or underlying logic of the Service;
- Use automated scripts or bots to access the Service outside of documented API access, if and when such access is offered;
- Use the Service to generate content intended to deceive, defraud, or manipulate others, including disinformation, fake reviews, or coordinated inauthentic behavior;
- Resell, sublicense, or otherwise make the Service available to third parties without our written consent.
We may suspend or terminate your account if we determine you have violated these acceptable use requirements, with or without notice depending on the severity of the violation.
7. AI usage and limitations
7.1 No guarantee of output quality
AI-generated content — captions, hashtags, marketing plans, and Brand Voice analyses — is produced by probabilistic models and may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing all AI-generated content before using it.
7.2 No copyright warranty
We do not warrant that AI-generated output is free of third-party intellectual property claims. You are responsible for assessing whether AI-generated content is appropriate for your intended use.
7.3 Token quotas
Your plan includes a monthly AI token quota. When your quota is exhausted, AI features are paused until your quota resets at your next billing anniversary. Quota details are available in your account settings. We do not offer overages — you must upgrade to access a higher quota.
7.4 Prohibited AI uses
You may not use the AI generation features of the Service to create content that is illegal, deceptive, defamatory, or that violates these Terms or applicable platform policies.
8. Intellectual property
8.1 Our property
The Service, including its software, design, trademarks, and documentation, is owned by Fohn and protected by intellectual property laws. Nothing in these Terms grants you any rights in the Service beyond those necessary to use it as described.
8.2 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, including incorporating it into the Service, without any obligation to compensate you.
9. Privacy
Your use of the Service is subject to our Privacy Policy, available at fohn.io/privacy. The Privacy Policy is incorporated into these Terms by reference.
10. Third-party services
The Service integrates with third-party services including Stripe (payments), Anthropic (AI), Amazon Web Services (storage), Resend (email), and social media platforms. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.
11. Service availability
We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, unexpected outages, and third-party dependencies (including social platform APIs and AI provider availability) may affect access. We will endeavor to notify you of planned maintenance in advance.
We are not liable for any losses you incur as a result of Service downtime, failed post publishing, delayed analytics, or AI feature unavailability.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
WE DO NOT WARRANT THAT AI-GENERATED CONTENT IS ACCURATE, ORIGINAL, OR FIT FOR ANY PARTICULAR PURPOSE. WE DO NOT WARRANT THAT POSTS WILL PUBLISH SUCCESSFULLY TO THIRD-PARTY SOCIAL PLATFORMS, AS THOSE PLATFORMS ARE OUTSIDE OUR CONTROL.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOHN AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) $100.
Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless Fohn and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; (d) content you publish to social media platforms through the Service; or (e) your violation of any third party's rights.
15. Termination
15.1 By you
You may cancel your account at any time from your account settings or by emailing support@fohn.io. Cancellation of a paid plan takes effect at the end of the current billing period. Cancellation of your account takes effect immediately and results in deletion of your data in accordance with our Privacy Policy.
15.2 By us
We may suspend or terminate your account at any time if we determine you have violated these Terms, engaged in fraudulent activity, or for any other reason with 14 days' notice (or immediately in cases of serious violation, fraud, or security risk). If we terminate your account without cause, we will refund any prepaid fees on a prorated basis for the unused period.
15.3 Effect of termination
Upon termination, your right to access the Service ends. We will delete your data in accordance with our Privacy Policy. Sections 4, 8, 12, 13, 14, 16, and 17 survive termination.
16. Disputes
16.1 Governing law
These Terms are governed by the laws of the State of [State], United States, without regard to its conflict of law principles.
16.2 Informal resolution
Before filing any formal dispute, you agree to contact us at legal@fohn.io and attempt to resolve the dispute informally for at least 30 days.
16.3 Arbitration
If informal resolution fails, any dispute arising out of or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in [City, State]. Each party shall bear its own costs. Judgment on the award may be entered in any court of competent jurisdiction.
You waive your right to a jury trial and to participate in class action lawsuits by agreeing to this arbitration provision.
16.4 Exceptions
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction without first going through the arbitration process. Nothing in this section prevents you from filing a complaint with a consumer protection agency or applicable regulatory authority.
17. General
17.1 Entire agreement
These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Fohn regarding the Service and supersede all prior agreements.
17.2 Modifications
We may update these Terms at any time. If we make material changes, we will notify you by email and in-app notice at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and may cancel your account.
17.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
17.4 Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so in the future.
17.5 Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
17.6 Force majeure
We are not liable for failures or delays in performance caused by events outside our reasonable control, including natural disasters, third-party service outages, internet infrastructure failures, or government actions.
18. Contact
For questions about these Terms, contact us at:
Email: legal@fohn.io
Mailing address: Fohn Software, LLC, PO Box 743, Portland, OR 97215
For billing questions: billing@fohn.io
For privacy questions: privacy@fohn.io
For account or technical support: support@fohn.io
Fohn.io — Terms of Service — Effective May 1, 2026